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Central Hudson Initiates Annual Essential Services Program
Mid-Hudson Valley residents facing financial challenges and whose utility accounts are past due will not have their electric service disconnected this winter under the annual "Essential Services Program" of Central Hudson Gas & Electric Corporation.
"The program is designed to meet the basic heating, lighting and cooking needs of customers who are having difficulty paying their electric bills during the coldest winter months," said Charles A. Freni, Senior Vice President of Customer Services.
This year, the program is implemented December 2007 through March 15, 2008. During the program, an Essential Service Apparatus will be attached to an electric meter on a past due account to provide sufficient energy to operate a heating unit, some lights, a refrigerator and an electric stove burner on a limited basis. "If a customer uses more that a predetermined amount of electricity, the apparatus interrupts electric service, warning that the limit has been exceeded. The apparatus can then be reset by the customer to restore service for those limited needs," Freni said.
All of the utility's existing notification procedures, including reminder notices and telephone and field contacts, will be completed before an Essential Services Apparatus is installed. This apparatus provides essential electric service while giving the customer additional time to work out payment or other arrangements to re-establish full electric service, said Freni. Additionally, customers experiencing a financial hardship are encouraged to seek assistance by applying for a Home Energy Assistance Program (HEAP) or an Emergency HEAP grant through their local Department of Social Services or Office for the Aging, he said. Customers eligible for HEAP grants may also qualify for Central Hudson's Powerful Opportunities Program, which provides temporary financial relief together with energy conservation measures and energy education through EmPower New York, a service offered by the New York Energy Research and Development Authority. For more information on assistance programs, visit www.CentralHudson.com, and click on "Payment and Special Assistance" in the Residential section.
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