2013-02-13 / Front Page

Central Hudson Warns Customers of Cyber Attack Involving Customer Records

Residents urged to check accounts

The PCN&R has learned that Central Hudson's information system suffered a "cyber-security attack" over the long Presidents' Day weekend. The utility is urging all customers to monitor their accounts and credit records for any unusual activity. The full text of the news release, dated February 19, appears below:

Central Hudson is alerting – via precautionary telephone calls, emails and U.S. mail – its customers to notify them that their private banking information may have been accessed via a cyber-security attack over the holiday weekend. 

“Out of an abundance of caution, we are recommending that all customers monitor their credit reports and bank accounts in order to detect any unauthorized activity. There is no evidence yet that the information was downloaded or misused; however, Central Hudson would prefer to err on the side of extra caution in alerting customers to always take seriously the potential for theft,” said James P. Laurito, Central Hudson’s president. 

Central Hudson employees uncovered the incident as a result of successful control procedures.  The company is continuing to conduct its own investigation and is working with law enforcement officials to identify those responsible.

“Central Hudson is committed to maintaining the confidentiality, integrity and security of personal information about our customers,” said Laurito. “We use a variety of security measures to protect customer information, and we regularly adapt these controls to respond to changing requirements and advances in technology.” 

If customers suspect any incidence of unauthorized access to their personal account or credit, they should contact their local law enforcement agency. If they notice irregular activity in their checking or savings accounts in particular, they should contact their bank immediately.  “You likely have only limited liability for unauthorized transactions. If you report the transaction within 48 hours, your liability is limited to $50 in many cases,” Laurito said. He advised customers to check with their bank to confirm their specific policies.

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